Exchange Policy

    We want you to love your eyewear. Here's how exchanges work at Optigo Lifestyle.

    Exchange Policy

    • •At Optigo Lifestyle, customer satisfaction is our priority. To ensure a smooth exchange process, please review the following policy:

    Exchange Only

    • •We do not offer refunds or returns for cash. We only offer product-for-product exchanges.

    Exchange Period

    • •Exchange requests must be made within 3 working days of receiving your order.

    Exchange Value

    • •The replacement product must be of equal or higher value than the original purchase.If you choose a higher-priced item, you will only need to pay the price difference. Exchanges for items of lower value are not permitted.

    Product Condition

    • •The item must be unused, in its original condition, and returned with all original packaging, tags, accessories, and invoice.

    Return Video

    • •To process an exchange, please record a clear video while packing and returning the product. This helps verify the item's condition and ensures a smooth exchange process.Claims for damaged or incorrect items may not be accepted without a proper video.

    Eligible Products

    • •Exchanges are only available for sunglasses, optical frames, and watches. Prescription eyewear, prescription sunglasses, customized lenses, and any personalized products are not eligible for exchange.

    Inspection

    • •All returned items will be inspected upon receipt. If the product does not meet the above conditions, the exchange request may be declined.

    Thank you for choosing Optigo Lifestyle. We appreciate your trust and are committed to providing you with the best shopping experience.

    Questions about an order? Get in touch with our team.